Servicing NEw
Your espresso machine is one of the hardest working members of your team and also one of your highest earners.
Our engineers carry a wide range of generic parts, so even if you did not purchase your espresso equipment from us, we are well placed to get your machine up and running in order to get the coffee flowing again.
Call the Espresso Doctors: 01271 374376
HOW TO AVOID CALLING US OUT
We’d love to come and repair your coffee machine, but before you pick up the phone, have a quick look at the list below…
it may get you out of a hole!
If your machine's not working at all:
- Check the power to the machine on the wall: Is it switched on?
- On the machine: is the power switch turned the heat position? (Usually a zig zag line)
- Does the machine have an electronic timer? (Automatically switches on/off at night): Check it’s not in sleep/eco mode
Still not working? Call the Espresso Doctors: 01271 374376
No coffee/water from group head:
- Is it making a horrible noise when you press the button? If so check the water connection. Is it connected? Is the water turned on? (Will have its own isolator, usually a little blue tap)
- Is the pump running when you press a button? Gauge should read 9bar while it’s running
- Are you using the correct filter basket? Single for a single shot, double for a double shot.
- Is the coffee grind too fine? Or have you dosed too much coffee into the basket? To check this, take out the porta filter (handle) and press the button.
- Is there water? If there is then you need to make sure you are putting in two shots (14-18g), if still no water adjust the collar one notch in the “coarser” direction (usually anti clockwise) grind again for 3 seconds and discard all coffee in doser (should be grinding as you go anyway and try again. Repeat the process one notch at a time until the coffee extracts at correct speed. It should take between 22-27 secs. (Depending on the blend you use) to pour a double shot from the time you press the button.
Still no coffee? Call the Espresso Doctors: 01271 374376
No steam from steam wand:
- Check steam nozzles are not blocked. This can happen if you don’t wipe and purge after every use!
- Is steam pressure gauge reading the correct pressure. (Should be about 1.2)
- Check steam knob is not broken on the shaft of the tap (usually spins when this happens)
- If machine is fitted with a site glass, check that there is enough water in the boiler. Should be half full (or half empty depending how many people are waiting!!!)
- Machine has been on for an hour or so at start of the day, water from groups is tepid and no steam from steam arms… This is usually a stuck air valve, it can be easily rectified by opening your steam tap to allow air to escape from the boiler & reset the valve. You may hear a SSshhh sound as the air escapes, the machine should then automatically start to heat & reach operating temperature within 15 – 20 mins. Give us a call and we will replace the valve at the earliest opportunity.
Still no steam? Call the Espresso Doctors: 01271 374376